Return
Product must be returned to us within 2 days from the date it has been delivered to the customer. Product must be returned with its original condition along with all packing material, courier receipt and other papers.
Refund
Once the Product is received to our place successfully, NATTUMARUNTHUKADAI.COM will instantly initiate the refund to your source account or chosen method of refund within 3-7 working days.
How to Cancel or Return?
If you have received the wrong or damaged product, you can raise a return request in WhatsApp +91 90257 55941 within 2 days of product delivery.
Or mail to support@nattumarunthukadai.com with Subject of “NANJIL HERBS Return request – [order ID]”
The buyer need to ship the items to our location at their risk
In what scenarios do I return the products?
Return Period after Delivery is applicable if product received is because of :-
- Received defective/damaged product
- Wrong product delivered
- Packaging damaged or tampered before deliver
- NANJIL HERBS will not accept liability for such delivery issues if you fail to notify us within 2 business days of receipt.
How long will the refund process take?
The refund will be processed within 4 – 7 Working Days from the date of cancellation of the product.
Please note that, if the order is returned after dispatch, we shall refund only the cost of the product not the shipping charges paid by buyer. [As the shipment is returning to our place, we need to bear the double shipping charges]
If the order is cancelled before dispatch, we shall refund the full amount that was paid by the buyer.
What is the mode of refund?
IMPS / UPI [Same as payment source]